 Prices:
All prices displayed include VAT and U.K. mainland
delivery unless otherwise stated in the product
description.
Order
Acceptance / Confirmation:
Order acceptance and the completion
of the contract between you and us will take place on
the despatch of the products ordered to you unless we
have notified you that we do not accept your order or
you have cancelled it in accordance with the
instructions as outlined in our Returns Policy below.
Non-acceptance of an order may be a
result of one of the following:
-
The
product you ordered being unavailable from stock
-
Our
inability to obtain authorisation for your payment
-
The
identification of a pricing or product description
error
We will confirm your order either by
e-mail or telephone. Order confirmation will only occur
after payment has been validated.
Please note that this
procedure can take up to 24 hours
Payment:
For all credit card payments we use
the services of PayPal, one of the worlds most secure
on-line credit card agencies, using the latest
encryption technologies for your guaranteed security.
We will accept cheques payable to
“FREEWAY VEHICLES LTD” and sent to FREEWAY VEHICLES LTD,
Rosebank, Church Road, Church Hanborough, WITNEY, OX29
8AB.
Goods will be despatched
immediately the cheques have cleared the bank.
Complaints and
Queries
We will make every endeavour to offer
our customer a first class level of service. If you have
any reason to complain or query our service please let
us know by e-mailing, calling or write to FREEWAY
VEHICLES LTD, Rosebank, Church Road, Church Hanborough,
WITNEY OX29 8AB, 01993 883220 or Fax on 01993 883404.
Returns Policy
You have the right to return any
product within 7 days of delivery or cancel an order at
any time before delivery. Please contact us in advance
to receive instructions/details for return. Claims for
missing or damaged goods can only be investigated if
reported to us within 24 hours of receipt.
Please
note: Wrongly supplied goods will be
reimbursed in full including all postal charges. For
goods supplied in accordance with the order placed we
will accept the return, BUT we do not pay any return
postage/carriage charges and reserve the right to charge
a 15% handling fee.
All goods must be returned in the
original packing in an “as new” condition and include
our delivery note/invoice as proof of purchase.
Amounts will only be reimbursed when
goods have been received by us, subject to the above
conditions.
Guarantee:
The manufacturer guarantees all
products. This does not affect your statutory rights as
a customer.
Privacy Policy:
Other than our agreement with
PayPal, the company does not disclose buyer’s
information to third parties.
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